Terrible experience TBH
1st. the chatbot/ chat function in the website is never working. No one ever replies to the messages that were left behind. I ended up had to message them on IG to get my question answered. Responses on IG was instant though. You need to rethink about how you want customers to reach out to you guys. 2nd. Purchased made on 1 Apr. On the email confirmation it was stated that we will received an update when items are being shipped. I emailed on 5th Apr to check on status. Admin replied on the same day saying that my orders was shipped on the 3rd April and will receive within 1-3 working days. And they mentioned that the updates will be sent by the courier company in this case Ninja van. Why is it that when Ivre ship out the items Ivre do not update the customers that the items are being shipped out? Why is it that it has to be the ninja van? It’s two separate updates that should be received by us. I purchased from Ivre, not ninja van. If Ivre has shipped out the items, Ivre should notify us that items are on the way. 3rd. They mentioned 1-3 working days and the courier company will sent me an update. It’s already the 10th April, i still have not received my purchase. No updates from ninja van on the status of delivery. 4th. The subsequent subscription options to select what perfume to ship next is complicated and not user friendly. The list they gave on the screen as option to choose from is not the whole list and it makes it difficult for us to choose what is available. Overall very disappointing experience