iPhone cracked screen Claim
I put in a claim for a cracked screen on my iPhone. The associate at Upsie told me if I opted to bring the phone to get it repaired in a shop where I lived I was to email the claims department with the claim number and the estimate from the store. He said I would get a response right away if it was approved or not. I brought it to the Apple Store and did exactly as I was told. I never got a response/approval. Four days later and I’m still calling Upsie to find out if they approve my claim or not. It’s the Apple store. It’s a cracked screen. It’s a very simple claim and a common one, I’m sure. I don’t know what the delay is but every time I call Upsie they transfer me over to the claims department and no one picks up. I’ve been on hold for up to 30 minutes at a time.