Glo Melanin
Okay so I want to leave a really detailed review because not only does it help this wonderful small company grow, but it also will give any future potential customers an idea of both the company's products and its customer service. So, my journey began with me seeing the company's ad on instagram. Curious about the lip balm for darkened lips, I wanted to explore this and see if it could help with mine. Sadly, as a black male smoker, my lips are prone to dark patches from the heat of a smoke, and ive been aware of this for some time. Until now I never intended to do anything about it, but seeing this ad piqued my interest. When I decided to order, for some reason, google pay had an alternative address I dont reside at listed and this became the delivery address. The billing address was the correct address. I noticed this immediately while purchase was completing and I went to the email address for customer enquiries. Now, within the hour of receiving a reply, the dispatch notification came through, and I genuinely thought "Damn, that was quick." Shortly thereafter, Rio came on the line with an email responding to mine where I explained the mistake and although I can still access the property it has gone to, I wanted the shipping address changed to the same address as the billing address. Rio explained that the order had already shipped before he caught my intial message, but he was on it with reshipment that then dispatched within a half hour. I said to him that thats fine, I will give away a few of the lip balms as each is a month supply and i know a couple people who may enjoy them. I also agreed to leave the review for his amazing handling of my issue. Now, the product itself. These turmeric and lemon lip balms are a true pleasure to have and use. All natural ingredients, an immediate difference can be seen in hydration and depigmentation of the over melination of the lip skin. To put that simply, it works very damn well and just as quickly. The team are qualified and knowledgeable about their products and are doing their part for producing natural, non toxic cosmetics and skin products as well as their proceeds being partially donated to charitable endeavours. Worth supporting, worth buying from, worth your trust in their product and customer offering. I hope this informs your decision, but this was my first purchase, and it was a truly wonderful decision. Thanks Glo Melanin, thanks Rio, thanks Lip Balm!