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Aaron Sachs

美国

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Travelthru

Driver didn’t show and was unreachable…

Got to airport in time and cousins find my driver. I texted and called with no answer. Ultimately I called the service and had some trouble understanding what the customer service representative was saying due to language. Eventually after a few calls, they determined I should find my own ride and get a refund. I spent close to 45 minutes hanging around the airport that was unnecessary. Later that evening the driver contacted me to say he’d canceled with the service 24 hours in advance and this apparently hadn’t been communicated to me.

2023-04-13已认证