I will not use them again!! Ordered an award it came in two pieces…
Ordered an award it came in two pieces at the end of 2022. I placed a second order for the same piece 4 months later but asked if they could attach the base to make it one piece. I was then told that the bases are attached. I then told them that my base was not attached on my first order. They then proceeded to tell me I could spend my time and money and ship the first purchased award back to them and they would fix. I asked to speak to a manager. I explained to the manager that I should not have to pay to send the award back for them to fix a mistake/missed step on their part. The manager said if I would have told them within 48 hrs they would have fixed their mistake and not made me pay to send it back. I disagree and believe now that I have spent almost $300 with them they should stand behind their product but most importantly when they skip a step in their manufacturing process not make my pay to fix their mistake! I will not use them again.