Poor customer service
Poor customer service. I spoke with a rep from the company before placing the order. I expressed concern about needing a product shipped to me by a certain date. The rep calculated a timeframe for production, shipping and delivery that I agreed to, then the item was not delivered according to the timeline that the rep communicated. I would have paid a rush fee if I thought that the timeline was not feasible. I requested a refund and a different company rep was not willing to accept responsibility for the miscommunication on their company's end. I needed the product that I ordered, delivered by a certain date. The order arrived too late. I'll never patronize Craft Cuts again, and I would advise that you pay a rush fee if you do, because they dropped the ball on my delivery.