Triple billed and can't get a refund
I've shopped at Kroger, literally for decades and I've never really had any problems with them or their merchandise. But recently, I purchased an order online for pickup and got a message that the transaction hadn't been completed and so I placed the order again. When I got the message that the order hadn't been completed the second time I realized that I should check my debit card and sure enough, my debit card had been charged twice for the order. I contacted the local store and was told they were having problems with their online ordering system and to try again in a couple of hours. I was finally able to place the order later but the 2 original charges weren't put back into my account. Ive called their 1 800 number and the store manager and no one has been the least bit helpful at all. To sum it up, I have been charged for $250 worth of groceries because their system was malfunctioning and no one can seem to figure out how to put that money back into my account. They said that it will go back onto my card sometime in the next 3 to 5 business days. With this being a holiday weekend , that means sometimes next week. Who can afford to lose that much money for over a week? I am thoroughly disgusted with them. They have inconvenienced me horribly, and with my debit card company telling me all they have to do is cancel the transaction, I find it hard to believe they can't fix this now. Worst customer service ever!