I'd like to share my experience with…
I'd like to share my experience with OVH over the past few months: OVH's entire system always seems to be in a sluggish state, not suitable for those who need to manage a large number of services purchased from them. I've used systems from other providers, like FDC, GTHOST, GCORE, and OP, which always maintain the best user experience. In this aspect, OVH seems to be quite proud, thinking that their way is better. However, they don't consider the fact that when people need to manage or create a new order, they have to open numerous pages, each with a lengthy loading time. They can't even locate the services I've bought by searching the IP of my purchased VPS. I dread encountering weekends when making payments or placing orders, as their performance becomes unbearably slow, always beyond my expectations. It seems that a bank transfer must go through numerous departments and individuals for approval, followed by a long waiting period. Their ticketing system is a huge problem. When I encounter issues and prepare to submit a ticket, I become anxious. Yes, they believe their ticketing system is perfect and technologically advanced. But they don't realize that when I need to submit a ticket for inquiries, whether for sales or technical support, I don't need cold, impersonal text and a lengthy wait for a response. I want to quickly locate and resolve my problem. Otherwise, why would I submit a ticket? After a long wait, they often reply with irrelevant answers, as if they're never fully awake. If you carefully examine the invoices OVH sends you, it's a disaster. They merge the invoices, and I can't pay for individual services. Why aren't they separated? Can't customers make choices? Even more bizarre is when we've requested to cancel some VPS, the next invoice still includes charges for those canceled services. I have so many services; do I need to spend an entire day auditing these invoices one by one? Then, I can only choose to pay for everything and submit a ticket, asking the claims department to release the unwanted VPS and refund the money to my account balance, where it can only sit. Have you ever experienced a server being disconnected within its valid period after paying for an order? I have. And then, it's the repetitive ticket communication process. I even hired someone specifically to help manage OVH invoices and services. We have a group of servers in Paris that always disconnect simultaneously at midnight Hong Kong time, as if by magic. Our only choice is to submit a cumbersome ticket, endure a long wait, and then receive a polite but ambiguous response. I think, fine, I'll restart them and cancel them before my next invoice arrives. Some advice for those with a large number of services at OVH: it's challenging to use OVH conveniently. Unless all your purchased services are grouped together at one moment, and you don't have many service types, it might be simpler. Of course, they have a paid technical support plan, which requires an additional few hundred dollars per month. Yes, you need to pay more to get timely responses. Is the slow ticket handling and response aimed at promoting their paid support policy? However, I'm unwilling to accept it because, to my knowledge, AWS offers such a service, but OVH is not AWS. They cannot provide the same ease of use and other features as AWS. After all that, let me summarize. We spend over $10,000 a month at OVH and receive an unpleasant experience and service in return. There are two aspects of OVH I'd like to commend: 1. OVH's network quality is excellent, which may be why we continue to choose and use their services. 2. OVH's sales managers are genuinely patient. They are always willing to listen to my difficulties and provide feedback, especially Darren from Singapore. He's an amazing person who even helps me with my issues during his time off and offers purchasing advice. I am very grateful to him, and perhaps this is another critical reason I might continue staying with OVH.