Seller nightmare. Speechless
As a seller i would say Horrible customer service. They have major problem understanding basic english. 1.) Customer did not collect the parcel because she want it sent to her home instead. 2.) parcel not collected and was return to me. I’m fine with it. 3.) parcel not returned but notification indicates parcel returned. 4.) contacted customer service and after much explanation customer service think im the buyer still. (When starting the live chat i already indicated im the seller. 5.) after repeating im the seller and my issue i get stupid reply. Saying that the parcel is ready for collection and they will not will not be able to extend the collection period as the collection period of 3 days is set across the system and is hardcoded. 6.) i asked them if they understand my concern and i recieved yes as a reply. I had to repeat again saying “im the seller. Parcel is not returned to me but i recieved notification that parcel is returned to me. 7.) agent said “In line with this, that was a status under your customer order status since the buyer failed to pickup the said parcel.” Overall im asking where the hell is my parcel and if not returned to me why sent a notification stating parcel was returned? Whats wrong with your understanding skill? Sigh. Ever since the self pickup option started theres so many problems. Your customer service really a joke. I don’t see whats so difficult to understand basic english. I know your live chat agent is outsourced but get a decent one okay? Spoken to few agents all the quality is the same. I even screenshot the notification clearly stated “Your parcel has been returned to you, and we have refunded the buyer. If you have not received your return parcel, contact Customer Service.” Which part of it is difficult to understand??