Horrible Customer Service and Experience
First and foremost horrible customer service. I have been trying to reach them over 3 months to receive compensation for delayed baggage, without any response or luck. Additionally, they have sold their "Scoot" (their low cost airline) flight on Singapore Airline prices which was disastrous! +4 hour delays, no charger or entertainment, minimal food 1 hour served over an 8 hour direct flight (Singapore, Melbourne). I used to have high regard for the airlines, but no more.