Forget ever getting your purchase delivered
I ordered a product & they used Quantium for delivery !! That’s where my problem is, seller was hopeless kept saying check Post office or ask neighbors it was a dressing table for our terminal 14 Yr old daughter ! ..Aust Posf said the tracking number was invalid (see our review for Awaiso - Seller) finally WE had found the transport company it was this company seller wouldn’t tell us who it was !! Then we see documentation said it was delivered time & all - well it Was Not!! So we just needed the local courier who delivered it here in our state as it could ge sitting there ! But no seller wouldn’t or didn’t understand so we emailed this as it was the only contact they did respond quickly BUT told us it was their Hong Kong office who delivered our daughters dressing table now we are talking approx 3 weeks since actual delivery date … remembering seller was of no use ! Do we email Hong Kong & continue to email them 20 times - NO REPLY - so we email QUANTIUM SINGAPORE again saying that Hong Kong are not replying to our 20 + emails what do we do now? Surely you are the same Company could someone there call, find out , investigate…. Do some actual customer service ???? And to date we haven’t had a reply other than they have receive our email !! We have lost our $ our daughter is beyond devastated … my advice if you must by from Asian countries check who is delivering your order!? I will never purchase from Facebook ads well my daughter did as they offer great price items but the chances of getting them are slim to none…. They do not offer any support …. The seller could have sorted this out in less than a week stay away from AWAISO & QUANTIUM you may as well burn your $$$$$ RIP YOU OFF