Bad To Worst Services
If there is -* i will really give no star at all not even worth 1*. I had purchased using cashback voucher which get me 252 coins and received defective product. I had rrquested for a refund and seller offer for me $3 discount. I accepted the offer as i check the product since usable but of coz i do not know how long it will last. After accepting the offer and i realised not only i can make a review for my 7 coins even my cashback 252 coins is gone. I contacted and chat with the customer service staff Elton. He told me this is company policy but it is not stated in the T&C. This policy is just to protect shopee and seller which is unfair for buyer like us. It did not have any pop up to notify us that 7coins and cashback coins will be gone if we accept the offer from seller. They only able to reinstate cashback voucher again which i mean whats the point for it if i am not able to get discount on my next purchase with my coins that should be given to me. Since unable to get back my 252 coins, i requested for discount voucher instead of cashback which is another alternative, at less i still can save abit of money for my next purhcase but was rejected and said only able to reinstate of what i had use as it is company policy. That is ridiculous. Shopee waive off my coins and now return with cashback voucher again instead of return with alternative discount voucher as compensate for my lost coins that is waive off. Customer service Elton, just cut the chat off and my problem is not solve with alot of frustration for being cheated of the coins that we supposed to get. Shopee service is getting from bad to worst.