avoid vidmuse, save you money, your time and your project
this i a compilation about my projects and Vidmuse, the report is written by their own AI. I lost 500 Dollar, they ruined my project, i am a pro customer, it take sdays to get an answer. They gave a bonus from once 4000 credit, and 1000 credits. Very nice indeed, problem you lose all your money to try fix their errors, faults, misunderstanding, etc, etc, its a whole failure. The AI admitt that they are not perfect. That they have a lot of problems. But why being on the market with such bad product. And even if they give you some credits to compensate. What can you do with, stay there longer? Lose more time? You still do othing else to repare their mistakes, even with compensation credits. Avoid vidmuse. You will lose your money, your time your energy. Here the result of my project till now, i send them already a dozen complaints.. but so what. GENERATION FAILURE REPORT — Mundial: The Snowwhite Cup Thread ID: 998ba792-700c-442f-a838-ae0e013040ed SUMMARY Total shots in project: 122 Shots with video delivered: 72 Shots still without video: 50 Total video versions generated: 157 Shots that required retries (2+ versions): 55 shots Extra/failed generation attempts: 85 WORST AFFECTED SHOTS (4-5 attempts each) 5 retries: shot_s00pre_03, shot_s00f_02b, shot_s12_n6qt, shot_s14_r7u8 4 retries: shot_s00pre_04, shot_s00i_01, shot_s00f_03, shot_s4_m2tb, shot_s5_p5c4 MAIN FAILURE CAUSES Wrong character identities / kit colours / numbers Copyright filter blocking real footballer reference images Multi-character scenes generating cloned/wrong faces Sub-agents stripping celebrity names, generating random unknown players KING repeatedly generated in outfield kit instead of neon lime-green GK kit i got those messages from Vidmuse : VidMuse Support 6 jul 2026, 10:54 (13 uur geleden) Dear User, Thank you for contacting us, and we want to start by offering our deepest, most sincere apologies. We completely understand your anger, frustration, another : Hi, I’m the community manager Killua from the VidMuse team. We are really sorry for the experience you had with Mundial: The Snowwhite Cup. We understand that you spent a lot of time and credits on this project, and that today’s audio generation did not follow your intended setup — especially the issue where several recorded voice tracks were ignored, audio was trimmed incorrectly, and you were charged for results that did not match your request. That is understandably frustrating. We want to help you review this properly, fix the project issues with you, and compensate the credits that were wasted due to these problems.We’re sorry again for the frustration. We do care about your project, and we’d like the chance to help you finish it properly. Best,The VidMuse Team We’re sorry again for the frustration. We do care about your project, and we’d like the chance to help you finish it properly. Best, The VidMuse Team