DJI support is a fraud.
I bought two DJI OSMO pocket cameras from B&H in 2019. I live in Georgia. I needed the cameras for a project we were doing, but the project had been delayed when the cameras arrived. I put the unopened boxes in storage. Then the pandemic happened and our NGO stopped operating for a while. Now we started working again and needed to use the OSMO Pocket cameras, however they wouldn't turn on. We thought the batteries had died in storage without being charged, however when we send the devices back to DJI they said that the cameras were out of warranty (we knew that) and the problem was actually the core board on both devices. The cost of one core board is 122$ and repair cost is 65$ (in contrast replacing the battery costs 30$ all together) We were shocked and requested an explanation and all we got was a 30$ discount. The devices haven't been used at all. It was not our fault the core board malfunctioned therefore we are not required to pay for damage done by DJI, B&H or any transportation company. Plus we haven't received any justification for the issue. It could be something else altogether. we've requested our devices back and do not recommend purchasing anything from DJI online or contacting their support. We are very disappointed that such a big company resorts to this sort of behavior.