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Dr. Monica Muldrow-Brooks

美国

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Walmart

I purchased a Vipuse wood burning grill…

I purchased a Vipuse wood burning grill on November 16, 2025. It stopped working in June. I contacted Walmart because I purchased an extended warranty. They told me to contact the manufacturer. I couldn't so Walmart wrote me back and said the seller would send me a part to fix the grill. I said we didn't want to fix it. We are not repair people. After going back and forth, they told me they would give me a full refund along with the money for my warranty. That was last Saturday. I never got the return label. Today they told me it was nothing they could do for me, they suggested I either call my bank and try to get my money back or wait until November and file on the warranty. I am so disappointed that a company like Walmart would do this. I spend so much money there. Well I used to. Clearly customers mean nothing to them. I wish I had purchased it elsewhere.

2026-08-02有帮助 1