I would use extreme caution when…
I would use extreme caution when subscribing to anything from this website. Obviously they have their hook, $7 and then to get any kind of service the amount then goes to over $50 a month. I found the service not particularly user friendly. Trying to cancel the subscription is very protracted and not easy. After finally cancelling 10 days before renewal I was surprised to discover I had still been charged - after complaining I was offered 50% refund - I then discovered I had been charged a second monthly amount that i had not been aware of and hadn’t cancelled because i didn’t know it existed. When i contacted the company no refund was offered despite the amount coming to $217. I have submitted a complaint to PayPal. I am sure some people have had a positive experience I am afraid have not. So yes after submitting a complaint to Pay Pal a full refund for the two both subscriptions for November was given instead of the 50% you offered. So my real concern was how a second subscription for another service I did not know about had been set up so in addition to the first subscription which totalled $67 a month a second subscription for a service i had no idea about was also charged to me for $54 a month and i only really realised that they were two separate charges when i investigated why the initial fee was charged despite cancellation. i work in a extremely remote location and some of the responsibility for not noticing sooner falls to me. Doesn’t change the fact, i was being double charged. Yes this months was refunded still leaves 4 months of $54 i was charged. In conclusion you can clearly see that the rogue subscription was never used logged into and was clearly a mistake on someone’s part. My last point is that you say i did not cancel the recurring payment in time, i cancelled the subscription on your site on 24th October as the renewal date was 4th November. What you do not make clear is how much time you require to process a cancellation - i would have thought two weeks was plenty. I did not see anywhere stating you also have to log into Pay Pal and cancel subscription there too. And note cancellation is not easy, are several pop ups of are you sure you want to cancel and then having to submit a code to confirm you want a cancel, one would reasonably assume ‘cancellation’ was achieved. Thank you for your response, that still does not acknowledge any mistake on your part, and full refund was only achieved after filing a complaint with Pay Pal who found in favor of me.Its all just exhausting from the initial A.I. automated response, to having to follow up and then go through the whole process again with Pay Pal. Call me cynical but the whole process is designed to make things complicated convoluted and wear people down.