Terrible Service and Quality and don't honour Warranties
After the product was delivered (several weeks late, after paying extra for faster delivery), I received the replacement screen for my phone. The screen was a lower quality screen and missing key components like a fingerprint sensor which is built in and not easily transferred from one device to another. After installing the screen, there were several broken pixels causing display issues, and after a few hours of use, the screen had gone completely black. I tried to make a warranty claim which is outlined on their page, but went through several weeks of hassles to be declined because their "warehouse did a quality check before sending" which is a complete lie. You know that screen is coming directly from China and is not tracked and checked with that level of quality control. It's disappointing that they can sell a faulty product which was also below quality that was advertised, and then ignore any claims by saying it was checked before it left. Even though the person packaging the product could have damaged it, or the shipping company could have damaged it...that's even if they can confirm it was working prior to it being packaged. I complete phone and computer repairs regularly as part of my business and am very well trained in completing this service. So I am confident that the damaged product was not on my end, as I am extra diligent to be careful as I am working with customers property. In the end, I have not heard back from them and am out several hundred dollars and am stuck with a broken product. I went back to my usual supplier for parts and have been much happier. I have never had a broken product from them and am happy to pay a few bucks more for that guarantee. I recommend staying away from this company and go with someone who will make sure that you are getting what you ask for. Response: If you carry out a strict recorded testing process, why was I not able to obtain this information when requested? I asked to see this information to help validate your claim, but it went ignored after several successful contacts. The broken part was not damaged on my end. It was recieved in its current condition straight from China. I am sorry if you are not willing to accept that your supplier isn't perfect, but that is the fact. Now because you cannot accept that fact, I am out several hundred dollars. Not only that, I find it hard to accept that you are also advertising an OEM quality replacement part, when it is not close to the same quality as the original. I am disappointed that your final decision was to state that there's nothing you can do, even though you claim to have a warranty policy.