Claim process was bumpy but the support team is good!
Took 7 weeks to assess that trip cancellations requires clients life to be at threat before a claim is entertained. The insurer expects travel to proceed even when the doctor recommends a surgery. It's a sham. ----- As an update , I wrote to the support team who appealed on my behalf and the claim is now being reconsidered. I am updating the review given the effort from the support team to remediate the bumpy experience.