Delayed but helpful CUSTOMER SERVICE
Delayed CUSTOMER SERVICE I had a few issues with my initial order, and a delay in culstomer service response that was concerning. There were errors in auto adjustments between the shipping and billing. Shipping fee was charged when the total was over $100, but divided into two charges. It wasn't until I was checking out that I noticed the errors. I wasn't sure payment would go through, so I hit the cancel request. (there was no immediate response to this, and I was charged). I called customer service, left a message; I sent an email. I called first thing in the morning and got an AI who said she was really busy and would call me back. No return calls at all. UPDATE On the second day I was contacted by a reall customer service agent and had a very good experience, with excellent communication and response that included a refund of shipping, and compensation for the trouble I had. I was much relieved and felt well attended to as a result