Different Outsourced Customer Service officer each week
Customer service is outsourced and not local to Singapore. I assume they had inadequate trainings to handle certain situations. Customer services have no empathy and gives textbook responses even if it does not make sense to the situations. A new customer service officer will reply to your emails each week and they will have no clue or bothered to understand the situation and past emails and instead gives you another generic textbook answer which you can find yourself in vpost website. It is very frustrating to get something done via vpost.