Bought £60 of Amazon uk gift cards.
Bought £60 of Amazon uk gift cards. 1x£50 1x£10 These were provided as 2x £25 and 2x£5 , weird, but that's fine, I guess. 2X £5 cards and 1x £25 card works fine on my amazon.co.uk account. The last code, for £25 does not work, I get a message stating can only be used on Amazon.de, which is useless to me as I do not live in Germany. Contacted via live chat within minutes of discovering this and went back and forth with their "Customer Service" Agent, got screenshots requested. This was on the 3rd May. A ticket was raised and I was promised this would be resolved. It has now been over a week and nothing has been done about this. This is not great service, I only want them to refund the part of the card that was unusable, I have provided the evidence required of me. I should have at lest had confirmation that the refund is being processed, but nothing. I have tried emailing and i get the same response each time, "Thanks for your patience, this is being investigated. I should not be having to wait for this long for you to fix YOUR mistake. EDIT: It has now been 11 days without a resoloution. Took a week to ask ME to prove I hadn't used the Amazon.de voucher. Provided all the information required of me, and still waiting for any sort of resolution. *edit* Day 12. Been asked to provide screenshots that were provided both in day one, and another I provided on the 11th May. This is beyond frustrating at this point. The problem is between you and your supplier, why am I being penalised because you didn't get supplied the correct codes?