Ouch I really hate to write a negative…But this experience was HORRIBLE
Ouch I really hate to write a negative review but here is the sad truth I opened an account, received a decent price and started to proceed with thankfully a TEST run only The job will be a RUSH job 5-7 work days max delivered... so location (East Coast) was PARAMOUNT as stated on the Web site..? ( circle back to that...*** read further on) . After test proofs were set up..and provided I also needed a simple insert price and have waited OVER 10 days for a price..? Yes I realize not exactly in their wheel house but each call,OR e mail I made over a 10 DAY period I was told it was "No worries it was referred somehere to a different a customer team member "? But still ZERO response... I finally decided I could do that insert elsewhere and called today to inquire exactly where on the East coast **it was being done so that I could furnish the insert and today I found out they totally mis lead me as the job was all set to print in CA.. HUH Remember we said East coast 5-7 work days..? Thank goodness this was a TEST run only If this was the real thing it would have been a total disater!? ,? How can you print AND deliver to the East coast in 5 work days Clearly while the so called CSRs were all polite and "tried" no one was being truthful OR knew what was really going on so I pulled the job frustrated and upset.. My read is NOO I will NOT use Print place . I asked several times for a manager to reach out to me ZERO response? Pretty sad and pathetic really sorry Been doing this for 30+ years and this was a very poor experience! Larry K