Non Delivery of Lenses ordered.
I placed an order for a set of contact lenses on 2 May 2026, but after two months I still had not received my order. I contacted customer service, and they asked me to wait another two days. After that waiting period, they offered to send a replacement — however, by then I had already purchased and received the lenses from another company because I needed them. I requested a full refund since the original order was clearly not delivered. I do not need additional replacement sets; I have already paid twice for the same pair of lenses due to this delay. I am disappointed with the handling of this situation and the lack of a timely resolution.