Excellent Support
This is a seamless, intuitive product that is useful for someone like me who is not very knowledgeable about software. When I downloaded a YouTube video using VideoProc Converter, it would not play on my Mac ("not compatible with Quicktime"). I emailed my issue and support gave me a clear explanation and a simple suggestion, "You can add the video back to the program and convert it to MP4 H.264, which is QuickTime compatible." It worked perfectly and I appreciated the fast clear response.