Great customer service by Carmelyn!
I was glad Carmelyn called me about the promotion. She was wonderful and patient as I was working so had to have her hold on while I took a short call. I saw a missed call yesteday and did not have time to call back so I was glad she tried to reach me again. She was knowledgeable and friendly. It was not like talking to someone reading off a script which I appreciated. She went over payments in detail so I knew all my options.