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Dorcas Watson

澳大利亚

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Ousell

Order and refund not received

I place an order for 2 pairs of Earrings and 5 dresses and they didn't arrive. The tracking number that I was given said that they were delivered, however they were not delivered. After lots of emails to try and find out who the courier was at my end ousell could not tell me. They made up all sorts of excuses and tried to get me to find it. I asked for a refund and they offered 50%. After a few more frustrating emails I agreed to 70%to cut my losses. I have not received any refund which leads me to think that this company is indeed a scam

2023-05-06