I am extremely disappointed and frustrated.
I am extremely disappointed with Mooyirus and their return practices. I purchased a suit for $278.43. The item did not fit, and I contacted the company the same day I received it—well within their stated 14-day return window. What followed was weeks of unnecessary back-and-forth: I was required to take and submit photos Instead of processing a return, I was repeatedly pressured to keep the item at a discounted price At one point, they even suggested I gift the suit to someone else Only after prolonged emails did they finally provide a return address I returned the item, submitted the postal receipt as proof, and to this day: No refund has been issued No response to my follow-up emails Complete silence What makes this worse is that I am a repeat customer. I purchased five items and only needed to return one. This is not an isolated or unreasonable request—it’s basic consumer protection. A company that advertises a return policy but then: Delays Deflects Pressures customers to keep items And withholds refunds …is operating in bad faith. I am simply asking for the refund I am owed. Until then, I strongly caution others: buy at your own risk.