Avoid at all cost
This is THE WORST banking product I've seen. My company account was with NEAT and transferred to Rapyd after an acquisition. Below are the problem: 1. Fail to deliver most basic function. I cannot even extract a statement for accounting purpose, but only CSV file. 2. Horrible CS. I had 2 requests to the CS. The first one I was asked to put it a P0 / P1 / P2 priority (For tech folks out there you will get this joke) - am I expected to do your job? Afterward they sent me an error ID, appended with a taxonomy page. So I can go ahead and look up my error ID on the taxonomy, to understand what's my incident - and there's no solution. Once again - do I work for Rapyd? Problem wasn't solved, and the ticket was immediately closed. My second request basically went MIA there's no acknowledgement and NO RESPONSE at all. 3. US$99 fee. I didn't sign up for Rapyd, I was pushed to Rapyd because of the NEAT acquisition, and you are charging me US$99 for the worst banking product in the world. There's zero chance I will pay for this sub-par product. I have moved my fund away, and I will let Rapyd rot. I'm actually looking up who's the Product Head and leadership team on Linkedin to look into their minds of geniuses. *** EDIT *** I have filed 3 tickets about my account and non of them were replied. Then my Trustpilot review was replied here promptly in less than 12 hours. I'm sure if Raypd put the same resources of posting fake 5 star comments here, and pretending to address feedbacks here, to ACTUALLY REPLYING THE TICKETS, they could help the users. Ultimately - same verdict - Stay away from Raypd at all cost. Please read all the 1 star comments and you will see a lot of similarity, read all 5 stars and you will spot interesting pattern of how product roadmap and product marketing propositions are being rephrased and planted.