I have the a11 tab via Lazada Umidigi…
I have the a11 tab via Lazada Umidigi Official store and suddenly stop working (won't power on nor charge) less than a year and still under 12 month warranty but their customer service is very unhelpful. Umidigi customer service told me that only the shop where I bought can assist regarding repair/warranty. Yet Lazada Umidigi Official store gave me useless instructions and made me sent a video showing the tab problem and just eventually told me to bring it to local shop instead (not authorized umidigi service center) for a check up. I insist on using the warranty, they responded like it is not easy since their manufacturing shop is in China like making me feel if I wanna go thru such hassle. So what is the use of 12 month warranty?? Latest respond of Lazada Umidigi store is their address (china) and instruct to send it back there and no other details like what will happen when they received it? Or how to get update about it. Therefore even though it is under warranty I will have to pay for shipping fee. Then few days later I received a message from then again that If incase I decided to ship it back to china theu won't be able to return it back to me due some changes of agreement in Lazada courier. And if you decide to get it repair locally no assurance due to parts availability. A waste of money and warranty is a scam. If you value your money, time and effort think 100 times before you even buy Umidigi.