Scam
Tiket.com is a dishonest platform that tricks you into thinking you’re entitled to a “100% refund” — but that’s absolutely false once want you cancel. I booked a hotel using an international CREDIT card with a clear message: “Free cancellation before 2 days before arrival, full refund.” . Their published terms & conditions state that payments using credit cards will be refunded on the same card. I wrote a request to cancel within the deadline, but they deny that my card is a credit card, saying it's a debit and that they cant refund on card. They only propose refund on a bank account, which funnilly is subject for a IDR 300,000 (around €20) so-called “bank fee” — which was never mentioned during the booking process, nor in the terms and conditions. Their customer service keeps replying with the same automated message, without giving any proof that this fee was stated in their terms. Also, they first tried to call me at 5am local time. I put them nicely that they should be carefull to time zones. Even worse, calling 3 times at 3am waking me up (french time zone). The refund system is unclear, deceptive, and clearly designed to exploit foreign customers. This feels like a scam disguised as a professional travel site. Avoid Tiket.com. Stick to trusted platforms that are transparent and honest.