Terrible experience with unexpected…
Terrible experience with unexpected fees. Extremely hard to get an answer without being bounced around "departments". Would not recommend for new businesses or for beginners. Initially we didn't sign up to process e-commerce. A few months in when website was up, we decided to try it. My mistake for not realizing that we would needed a whole new merchant account. But the fortis tech guys who helped to integrate the hosted API into my web page were very helpful in getting that working......even though we weren't supposed to process that way. Fast forward 1 yr of our e-commerce working, we get hit with 17,700 fraudulent card tests while we were out of office for Christmas. Get back to thousands of dollars of processing fees for the 17,700 attempts. Suprise suprise, now our monthy account charge didn't process due to insufficient funds. Called fortis within the week to pay the fees, and get told I can't. I have to wait for their collections dept. to contact me. All I want to do is pay what is owed and close my account. Let's see what kind of termination fees they hit me with. I will own my mistakes.....pay what I need to, but don't talk to me and treat me like I'm the criminal. Update: Merchant Account closed on Jan 13. Paid $2,196 on Jan 16 to collections dept. Total due for account. Paid in full. Done. Stop payment instituted on business checking account to prevent further fees from being attempted. Jan 20, personal checking account (not the business checking account tied to merchant account) gets hit with a $2,200 ach transaction from fortis. Called to see what it was for. After numerous tranfers and "we dont know answers", kassi told me that it was for the balance due on account. The balance that had previously been paid via the Fortis collections dept. When I asked if they would refund the $2,200 that had already been paid, I was told to just have my bank issue a stop payment on it. Now we wait.....bank says could take up to 10 days to resolve.