Amazing service from Consumer Relations (Thanks Kane!)
I recently had a disappointing experience with my Rumble 40 bass amps, as two of them failed within six months. After the first amp stopped working a couple of months in, I received a warranty replacement from Fender. Unfortunately, the second amp also crapped out, which led me to lose faith in Fender products altogether. I requested my money back but learned that Fender doesn’t offer refunds. Fortunately, Kane from Consumer Relations was incredibly kind and helpful. He upgraded me to a Rumble 100 and kept me updated throughout the process, providing shipment tracking details along the way. I received it a week after reaching out to him. Kane also reminded me of Fender's two-year warranty, which gives me confidence that I’ll receive excellent support if my Rumble 100 fails. Fingers crossed that it doesn't!