Samsung S23+ ordered - S23 FE delivered
I, too, can only report negatively about the supposed Asian market leader for refurbished smartphones. I urgently need a new smartphone and as I'm currently spending every baht on renovating my house, I didn't want to spend so much money - but I still wanted to get a good smartphone. On Thursday, 01.08.2024, I ordered a Samsung Galaxy S23+ on the website of CompAsia (Thailand), and of course, paid immediately. Due to the "next day delivery" advertisement, I was of course already looking forward to holding my new smartphone in my hand on Friday. But on Friday, there was still no tracking number and no shipping status. I contacted CompAsia via Line Messenger. After a few hours, I got an answer. The smartphone would be sent by DHL today. As I said, the homepage says: "Next day delivery with Kerry". I was told that they always switch between Kerry and DHL, today it was DHL's turn. I finally received the smartphone on Saturday. However, when setting it up via SmartSwitch, I was told that I would be sending data to an S23 FE. Since the S23 and the FE look identical on the outside, I canceled the setup and went to the settings of the new smartphone - and indeed, it says Samsung Galaxy S23 FE. I then communicated again via Line Messenger. I was told that I had ordered the S23 FE. Corresponding screenshots were sent to me via Messenger. However, my account on the website says S23+ and the confirmation email for my order also says S23+. I was then informed that there were probably technical problems in the English version of the store. Honestly? Not my problem. I informed them accordingly. I was asked if I wanted to keep the S23 FE or if I wanted a refund of the purchase price. I said I wanted the S23+, which I had also ordered. The S23+ was no longer in stock and would no longer be coming. I then asked if the iPhone 13 was available. This was confirmed to me. However, there was a difference of 1,090 THB (approx. 28 euros) between the S23 FE and the iPhone 13. I had hoped for goodwill because of the problems - but was disappointed accordingly. The S23 FE is to be picked up by courier on Monday, then I should also pay the difference and as soon as the S23 FE has arrived back at CompAsia, the iPhone would be sent. I rejected this as I don't want to wait another week to receive my smartphone. So I told them to pick up the S23 FE and refund my money. This was confirmed, but with the note that the refund of the purchase price takes a week and I should send copies of my account and passport. Of course, no such information was requested when I paid for my order. Today, on Sunday, I decided to keep the S23 FE - as I don't want to wait at least 1 week for either a new smartphone or my money. But it was definitely my last purchase from CompAsia. The many negative experiences here show that there is something wrong with this company. Of course, there are copies and screenshots of the purchase and the chat history to prove my experience.