Items didn’t arrive- won’t refund
I bought several items which I assumed would be sent from within the UK. My items were stuck in customs. It has been over three months and I still have not received my items. The company said they were sending a replacement after my first inquiry, which they sent the same tracking number and when I followed up, the parcel had coincidentally only been received by the shipping company the day I chased it up. They are avoiding giving me my money back even now after three months with no items. Re: reply - this issue has not been solved.