Gave feedback, never received response
I sent the email below following our installation and never received a response. It would have been a good gesture on their part. I also think they should work with customers on payment. Payment in full is difficult for us when we charge the customer 50% down on projects. Some customers (Gov, school districts, etc. will not give any down payment and only pay upon completion) Those jobs we wouldn't consider using SignMonkey. Hi James & Kayla, We were able to get the 42’s installed this week. The customer is happy with the installation, and I will send you pictures when I have them. I did want to let you know there were a few issues with the install. There was a lot of trash left inside each number and lights that had become loose that we had to remove all the faces after we installed them to clean them out and reattach lights that were hanging down on the faces. One had a nail left in it and all had a fair amount of metal shavings. All of which rested directly on the acrylic faces after they were installed. I am sure most of your channel letters and light boxes are not mounted on a ceiling. I just thought you might want to know for future projects. Thank you for your help with this project. John