Booking made but no air ticket on departure day
Despite confirming the booking thrice due to the rescheduling of flights, cheap tickets failed to secure an air ticket for my helper on the day of her departure. She was left stranded at the airport and have no plane to return to her country for family visiting. We checked with the crew at the airport counter but was informed that my helper’s name was not on the flight. The worse part of the experience was that Cheapticket.sg’s service recovery was a letdown. The live.chat agent made us wait for 30 mins and the outcome was, we have to wait for the alternative flight detail through email. Their response was the email will be sent within the next 12 hours. After I requested for a full refund from cheaptickets.sg (through live chat and email) and went ahead to purchase another air ticket from PH airline website, cheap ticket sent me an email to inform me that my previous flight had been rescheduled to the next day. A platform which cannot guarantee passenger an air ticket and failed to provide immediate damage recovery service, I see no reason why this platform deserves more than a star. If there’s a 0/5 rating, I would certainly opt for that option. Did I also mention the company only has live-chat app as their HELPDESK on weekends? This made the situation harder as it left us with little reaction time on planning our next step. This is our first and final dealing with cheap tickets.sg. We hope that our honest review will help those intending to buy tickets from this platform to reconsider their option wisely.