NOT A GOOD EXPERIENCE
Trip.com is efficient is it general ways; They are no help when it comes to alteration to date of travel. They attempt to help but they could not help me in changing a one day booking with SUMMERVIEW HOTEL IN BRICKFIELDS KUALA LUMPUR. Trip consultant first blamed the HOTEL , then later said it was a hotel Suppliers (A middle person not visible to customer booking via TRIP) that did not want to accomodate a one day change in seven day booking. In short i lost money even though i was well within the 72 hours cancellation / change guidelines. I intiated the process 5 days before. I would suggest using a different platform like Booking.com or directly with the hotel in question. This added layer of platform and middleman hotel supplier is someone not visible. Hotel Customer service and trip (outsource) customer care would pass the ball around and no resolve customer request. They know in last minutes after dragging the matter, the customer cannot go elsewhere. So solving the problem is never the objective. So take heed , not so great experience