Bait and switch - fraudulent tactics
I ordered several items from this company. Besides taking a very long time to receive them, when they arrived, they were not at all items that I ordered. Cheap quality, not even the same materials and nothing that I would wear or gift to someone. I spent $170.00 on these products. I wrote to the customer service department, followed the instructions to start a refund process. I sent pics of what I ordered and pics of what I received. They gave me a response of " keep the items and we will give you a 20% off coupon" I rejected the offer. They came back with an offer of now a 40% coupon. I have been back and forth with this company for 2 months now. 18 emails so far, and they say they cannot give me a refund, as the representative communicating with me says they do not have the ability to authorize the refund.