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Cathy

澳大利亚

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Coolstarco

I ordered from Coolstar.co

I ordered from Coolstar.co Turns out it’s this group. Surprisingly after a long wait ( about 6 week ) my order turned up. I opened the first item and it smelt so bad I nearly vomited. The quality is atrocious, several items had thread pulls and most would not even be fit for rags. I immediately contacted them via email to ask for a refund and a prepaid returns label. I received a reply telling me that I would have to pay for the return which they said would cost $40 plus the clothes needed to be in resale condition (despite them not being fit for sale !!! ) I tried again and this time received an offer of a 25% voucher of further purchases 🤔 yeah nah! I immediately took out a claim with PayPal and am waiting to see what the outcome will be.

2024-03-09