Lousy customer service
Lousy customer service. I request for the cancellation of my booking because I got admitted to hospital. They told me that based on the policy I could not refund my booking. I called the airlines support and told me that I might be able to have a refund if can provide the proof such as medical certificate.. they may or may not approve it, its a case-to-case basis. However, Cheapflights insist that i cannot request for it because it is the airline policy, but the airline told me that I can. Don't recommend this agency.. cheapflights cheap services!