One of the worst experiences I can recall
Getting my bike required 5 reschedules (not at my request) and one delivery of a non-functioning bike. It required a lot of effort on my behalf to continue to call and follow-up to get rescheduled. If I hadn't, I'm not sure I would even have a bike. It took nearly 1.5 months for me to get a working bike. Peloton customer service was barely responsive. There doesn't seem to be good communication between Peloton and the company they use for deliveries. Then I got charged for my first month when I didn't even have my bike yet. There is a lot of room for improvement and was one of the worst experiences I can recall. It really sucked all of the excitement out of the experience for me.