Meenu got my service working again…
Meenu got my service working again almost immediately. My only reason to dock one star is that my service should not have been disconnected in the first place. Not her fault, but I have come to expect better from Reach. Also, I was charged a reconnection fee of $15 when I didn't request the disconnection, and was informed that discounts and promotions added prior to the disconnection were no longer valid. I don't know how the latter specifically affects me, but it doesn't seem right. ===== UPDATE Since writing the initial review, Reach Mobile withdrew the $15 charge and also gave me a credit on my account for the "inconvenience". I'd like to dock ½ a star for the situation arising at all, but kudos to their support staff on making it right!