Terrible Customer Service M
I have Mobile Help for my mom and I will say I like the products, and how effective they are, however I am not pleased with our experience on 3/20/26. My mom accidentally hit her device around her neck. Normally, Mobile Help will contact us to verify if it’s a true emergency but NO ONE NEVER called. They sent EMT to our home which resulted in our door being kicked open. I have been contacting the company since 3/20/26; have yet to speak with a manager; they CLAIM they called which is not true we have caller ID and my phone was directly next to me. This is the worse customer service ever and I am only requesting to speak with a manager for compensation for the damages of which is going to take a month to replace. I’ve been advised to take legal action, which should not be situation. My last call to them on 4/6/26 I was informed that Latifah the manager would contact me at 10:00 am EST. It is now 4/7/26 9:41 pm EST and I’ve yet to hear from Latifah. HORRIBLE CUSTOMER SERVICE!