In my previous dealings with powkiddy i…
In my previous dealings with powkiddy i would have given them 5 stars. However, this most recent experience has forced me to post a 1 star review. The item in question was a console which much resembles a psp which my partner bought me for my birthday back in April. The screen of the item was not properly secured to the device and would not work when i received it. Instead of offering for us to return the item powkiddy insisted we wait for a replacement screen. We did for over a month, we then waited up to a week for instructions which consisted of use a hair dryer to remove the tray from the adhesive so we could remove the old screen and replace it with the new and we were told again and again that it would be obvious what we needed to do and fairly straight forward. Once the old screen was removed we attempted to take off the back as the strip attached to the screen attached to something inside. This was not possible as even when you unscrew the back it does not come away from the console. So again i iterate that they stated it would be easy and straight forward when we asked numerous times to send it back and have a replacement sending out. And having them gaslight us and insist the item was checked before leaving the warehouse and the screen was intact before hand, which it clearly was not. Honestly shocking experience and i am livid with powkiddy at the minute. Customer service previously was great this time the person who saw to us was abhorrent. The charge will be disputed with my partners bank as this is an absolute joke.