Terrible customer service and Returns...
I ordered the hayward pump on Thursday June 1st 2023 . The ordering was easy i ordered online so I did not talk with anyone. It turned out that my pump was not broke so I called to cancel, the man I spoke with at the call center had a attitude and just not real friendly. I told him that I wanted to cancel the order as it was still processing his response was I can't cancel till the package is shipped. THIS MADE NO SENSE TO ME. I asked again to make sure, I heard correctly . So on Friday it was still processing Saturday the customer service number said that are closed on Saturday and Sunday. Sunday the pump was delivered. I called today Monday June 5 2023 to get the return label this is when they informed me that I had to pay to send it back. I HAD TO PAY RETURN SHIPPING ON A PRODUCT I TRIED TO CANCEL. The rep today told me that I have 5 to 15 minutes to cancel . I will not buy from this company ever again for anything.Be cautious when making a order you may still have to pay for the product even when you cancel or follow customer service.