Poor Communication & Radio Silence
I've had over 9 months of downtime for two S19 XP's that broke down at Texas 4 last year. I paid roughly $32k for both. In my dashboard it says 3/3 Miners Deployed, but I only have 1 S19j Pro hashing at Texas 3. I don't know what to do because their support keeps stating apologizes for the delay of the repair and relocation process for the two miners, and I feel helpless. I’m not getting updated on a regular basis of the status of these 2 broken down miners, which should have been covered by warranty, and I am posting this negative review for any help. I don't know what else to do. I would appreciate if they could communicate with me whether this is a lost cause or not at this point.