Dont use Banfield Vets ever
Dont use Banfield Vets ever, all of their google reviews are fake. I am writing this review in hopes that Banfield will never be able to steal from other people. This will be long and contains at least 3 felonious acts by Banfield. Felonious means that they have commit felonies against me on 3 separate occassions. My wife signed my cat up for a payment plan. Banfield never did any of this plan.. not a single thing that they promised for the money. He got no shots. We did get charged over 1000 dollars for Xrays and ultrasounds but we have received absolutely none of the services they promised. I never authorized Banfield to take money from my account. Not one time did they have permission to charge my card. I tried to call and cancel this plan and spoke to someone named Cathy. Me: I would like to cancel my payment plan. We have received none of the promised services. Please cancel my plan. Cathy: I will need your wife to call to cancel the account. Me: Well, we're married and you are charging my card without having permission to charge it. If were not counting marriage as a legal partnership to cancel a plan, than it's also not legal for you to charge my card without my permission. I need to warn you that I am also recording this phone call. Cathy: I'm sorry, sir, but that's illegal. Me: Actually Cathy, in the State of NJ I don't even need to inform you that I'm recording.. it was more of a courtesy. Cathy: I can't talk to you anymore. Me: Ok, Cathy, what's your last name? Cathy: I can't tell you that. Me: Ok, Cathy, how can I identify you to a supervisor when I call back? Cathy Hung up. I did not record the call, but she did. I called the Moorestown branch where we went and asked for a supervisor. I spoke to the phone person who assured me that they would have a supervisor call me back. They never did. I had my wife call and cancel the payment plan and they told her she could not cancel it and that they were going to now charge us 800 more dollars. I went to my bank and cancelled the card, citing fraud and they were still able to charge me! I'm not out over 2000 dollars and have received NO service. How this place is able to maintian a 4.6 rating while also commiting multiple acts of fraud is unreal. I ended up going to Audubon Vet and getting all of the stuff we asked for for 300 dollars.. but 2000 dollars to Banfield and they will not call me back.. they will not cancel our plan and they have commit fraud multiple times. Please don't bring your pets here, they deserve better. I'm going to post this in every place I can leave review online. I'm going to report these people to any government agency that will hear me. DO NOT LET THESE PEOPLE STEAL FROM YOU.