Terrible Ownership
The customer service provided was unfortunately far from satisfactory. We experienced issues with 900 transfers that were delivered with pinholes in three separate locations. Despite spending an inordinate amount of time over two weeks to rectify the problem, the re-delivered items were inaccurately printed on gang sheets. The issue was escalated to the ownership level just to facilitate a replacement order. Their proclaimed "swift industry-standard turnaround time" seemed highly exaggerated. Marcus Howard, the owner, appeared to struggle with providing effective customer service. There seemed to be an unwillingness to accept responsibility, with the primary focus being on the fact that a replacement was provided for free. Our team was forced to manually adjust all 450 gang sheets from the replacement order (we originally ordered 900 single items and paid extra for this service). This task was further complicated as the sheets were off-center, necessitating multiple cuts. Regrettably, there appeared to be no concern or urgency to meet any deadlines on their part. We are left with no choice but to look for better service providers for our future needs.