the courier
books n bobs is great. the service is great. the pre-loved books also still in good condition. the books are wrapped securely when i received the parcel. the problem only lies with the courier (Line Clear Express). this is my first time ordered with books n bobs. i thought u using common couriers like ninja van, j&t, pos laju n etc. this is my first time also received parcel from line clear. i dont have issue with common couriers as they can easily find my house without even dm me to send the location. but line clear, their rider unable to find my house, he dm me. of course i helped him by sending the location n everything, image of my house... the parking... but he was so rude in the conversation. here is what happen, at 1.12pm he called n whatsapp me to send location, i said ok. while i was typing to send the location n pictures, at 1.13pm he asked me to hurry up as he has many parcels to send. i said im at my office n currently i am typing to send him the location. but he seems pissed off n said "that's why i ask u to send the location" n i said that's why im typing. eventually he did not send me the parcel. the status keeps on failed since may 31st. on june 2nd then i receive the parcel, from different rider of course. i dont have problem with books n bobs, just that for the courier part maybe can change to common couriers like j&t, pos laju, ninja van, city-link, because in my opinion these couriers, in their system, maybe it covers many location even rural suburban. what i mean is when their riders search for my address in their system, they can easily find. but line clear, maybe their location system is not so good. common couriers rarely call or dm me to send location, they only dm to inform that parcel has been delivered. maybe line clear is actually a good courier, but it's just that this is my first time received parcel from them n this first time experience is a bad experience i was getting. im really ok if riders cannot find my house n they want me to send the location, of course totally ok, but if rude of course we dont like it. when i already send the location, he said cannot open it, i send to him the "apple" map, not google map, maybe he's using android. so i made effort to send the google map location, picture of my house, the car, the parking, after that he did not replied anything, n status went failed n on june 2nd i received the parcel with different rider.