Very disappointed by CompAsia
Very disappointing experience buying online. I ordered a 13" iPad for my grandpa who is in his 90s but still likes to read; I ordered the biggest model since his eyesight is not so good. It was delivered and turns out to be a 11 inch instead; I contacted CompAsia within 14 hours of the delivery, once I had time to check it. This is within their 2 day limit. They acknowledged the mistake by email and offered $40 discount as "goodwill" on this $900+ purchase, which I refused, and asked for a refund and instructions on how to return the item. I contacted them several times by WhatsApp and email and they kept replying that they are waiting for the internal team to reply. At some point they just stopped replying to me. Now I am stuck with a device that I don't need. I have clear evidence from my receipt that I ordered 13 inch and also the sleeve in which the iPad was delivered mentions the model, 13 inch and the IMEI, which matches the IMEI of the 11 inch device. CompAsia does not care that they basically gave me a cheaper product and has made no effort to make amends. Update: 25 days after my last email to them, I also post a Google review about my experience and 2 days later I get another generic reply from their support team. No meaningful action so far, though.